1. Who we are
EasyLetGo, UAB (company code 307580142, Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania) is the controller of your personal data. Privacy requests can be sent through the support form.
2. Data we collect
- Account: name, email address, password (stored encrypted) and phone number. If you sign in with Google, Facebook or Apple, we receive your name, email address and profile picture from that service.
- Profile: your profile picture and ratings.
- Orders: pickup address, drop-off location, trash type and size, instructions, photos added to the order, and the order status and times.
- Location: for Requestors, the addresses set on the map. For Pickers, precise location only while carrying out an accepted order.
- Payments: handled by Stripe. We don’t store card numbers. Pickers’ identity verification and bank details for payouts are collected and checked by Stripe.
- Support form: name, email address, your message and IP address.
- Technical: device and app version, notification token, IP address and error logs.
3. Why we use it
| Purpose | Legal basis (GDPR) |
|---|---|
| Providing the service: account, orders, order progress and notifications | Contract, Art. 6(1)(b) |
| Payments and Picker payouts | Contract, Art. 6(1)(b); legal obligation, Art. 6(1)(c) |
| Safety, ratings, fraud prevention and support | Legitimate interest, Art. 6(1)(f) |
| Spam protection on the support form | Legitimate interest, Art. 6(1)(f) |
| Accounting and tax records | Legal obligation, Art. 6(1)(c) |
Data marked as required in the apps is needed to use the service. We don’t sell personal data or use it for advertising.
4. What other users see
The two users of an order see each other’s first name, profile picture and rating, and can call each other while the order is active. The Picker sees the pickup address, drop-off location, instructions and order photos. The Requestor sees the Picker’s location during the active order.
5. Service providers
We use Google Firebase (sign-in, database, storage and notifications), Amazon Web Services (servers), Google Maps Platform (maps), Stripe (payments, payouts and identity verification), Google, Meta and Apple (sign-in, if you choose it), Google reCAPTCHA (website spam protection) and our hosting provider in Lithuania (website and email). For identity verification, Stripe acts as an independent controller under its Privacy Policy.
Some providers may process data outside the EU. These transfers are protected by EU adequacy decisions or Standard Contractual Clauses.
6. How long we keep data
- Account and order data: while your account exists, then deleted or anonymised within 30 days.
- Picker location recorded during orders: 30 days.
- Payment records: as long as Lithuanian accounting law requires, up to 10 years.
- Support messages: up to 2 years.
- Technical logs: up to 90 days.
7. Your rights
You can access, correct, delete or export your data, restrict or object to its processing, and withdraw consent, such as device permissions, at any time. You can delete your account in the app settings (see Delete account). For other requests, use the support form.
You also have the right to lodge a complaint with the State Data Protection Inspectorate of Lithuania.
8. Cookies
The website uses no analytics or advertising cookies. The support page uses Google reCAPTCHA and a session cookie that the form needs to work.
9. Age, security and changes
EasyLetGo is for people aged 18 or older. We protect personal data with encryption and access controls. We may update this policy; the date at the top shows the latest version.